TERMS & CONDITIONS


WHEN YOU ARE SHOPPING AT CHARLOTTELEBECK.COM YOU ARE AUTOMATICALLY ACCEPTING OUR SALES CONDITIONS. THIS IS WHY WE ADVISE YOU TO THOROUGHLY READ THROUGH ALL OF THE BELOW MENTIONED TERMS AND CONDITIONS BEFORE YOU START TO SHOP ON CHARLOTTELEBECK.COM.

SHIPPING

ALL ORDERS ARE SHIPPED WITH POST DANMARK. POST DANMARK USUALLY OPERATES BETWEEN 9AM—6PM ON BUSINESS DAYS. YOU CAN SPECIFY AN ALTERNATE DAYTIME DELIVERY ADDRESS WHEN ORDERING, FOR EXAMPLE YOUR WORK ADDRESS (RECOMMENDED). YOU CAN EXPECT YOUR ORDER TO ARRIVE WITHIN 5 WORKDAYS.

FREE DELIVERY IN DENMARK

REST OF THE WORLD: FREE DELIVERY WITH ORDERS OVER 500 KR.

RETURNS POLICY

CHARLOTTE LEBECK GLADLY ACCEPT RETURNS. YOU HAVE TO RETURN YOUR PURCHASE NO LATER THAN 14 DAYS FROM THE DATE OF RECEIPT. PLEASE ATTACH THE INVOICE TO YOUR RETURN PACKAGE. WE DO NOT ACCEPT ITEMS THAT HAVE BEEN WORN.
AS SOON AS WE HAVE RECEIVED THE RETURNED ITEMS AND THEY HAVE UNDERGONE A QUALITY CONTROL CHECK WE WILL CREDIT YOUR ACCOUNT/CREDIT CARD. WE ONLY CREDIT THE CARD THAT WAS USED TO PURCHASE THE ITEMS, IN THAT WAY WE CAN LIMIT THE USE OF STOLEN CREDIT CARDS. PLEASE KEEP YOUR POSTAGE RECEIPT AS A PROOF THAT THE PACKAGE WAS SENT. YOU ARE RESPONSIBLE FOR THE RETURN EXPENSES.

PLEASE RETURN YOUR PRODUCT(S) TO:
CHARLOTTE LEBECK
ENEBÆRVEJ 1
8600 SILKEBORG
DENMARK

NOTIFICATION OF DEFECTS

ALL MERCHANDISE IS COVERED BY THE DANISH SALE OF GOODS, GIVING YOU 24 MONTHS TO COMPLAIN ABOUT AN ITEM. AS A CUSTOMER YOU CAN COMPLAIN ABOUT DEFECTS AND DEFICIENCIES THAT ARISE WITHIN 24 MONTHS OF THE PURCHASE. HOWEVER, IF THE DEFECTS, DEFICIENCIES, OR WEAR AND TEAR ARE DUE TO NEGLIGENT USE, A LACK OF MAINTENANCE, OR SIMPLY BECAUSE OF NORMAL WEAR AND TEAR YOUR RIGHT TO COMPLAIN IS RENOUNCED. IN CASE OF A COMPLAINT OR A MISSING DELIVERY PLEASE CONTACT US ON SALES@CHARLOTTELEBECK.COM. CHARLOTTE LEBECK DOES NOT COVER SHIPPING FEES IN CASE OF A COMPLAINT.

PLEASE RETURN YOUR PRODUCT(S) TO:
CHARLOTTE LEBECK
ENEBÆRVEJ 1
8600 SILKEBORG
DENMARK

SOLD OUT PRODUCTS

IN CASE OF AN PRODUCT BEING SOLD OUT, WE WILL CONTACT YOU WITH INFORMATION REGARDING THE SOONEST DELIVERY DATE, OR OFF YOU OTHER PRODUCTS THAT ARE IN STOCK.

CUSTOMS AND SALES TAX /VAT

IF YOUR ORDER IS PLACED FROM AN EU COUNTRY YOU WILL HAVE TO PAY THE DANISH SALES TAX/VAT BUT NO CUSTOMS FEE. THIS IS ACCORDING TO CUSTOMS POLICIES REGARDING SALES WITHIN THE EU. IF, HOWEVER, YOUR ORDER IS PLACED OUTSIDE THE EU YOU WILL NOT HAVE TO PAY THE DANISH SALES TAX/VAT BUT YOU MAY HAVE TO PAY ADDITIONAL TAX AND DUTIES IN THE COUNTRY OF DESTINATION. CHARLOTTE LEBECK IS NOT RESPONSIBLE FOR THESE OR FOR ANY FEES CHARGED BY CUSTOMS. THE CARRIER WILL CONTACT YOU IN CASE OF ANY EXTRA CHARGES OR CUSTOMS CLEARANCE. THIS MIGHT DELAY THE DELIVERY. PLEASE BE ADVISED THAT IT IS YOUR RESPONSIBILITY TO PAY FOR THESE EXTRA CHARGES.

SECURITY

ALL PERSONAL INFORMATION SAVED AT THE SITE WILL BE HANDLED WITH THE MOST UPMOST CARE. THE INFORMATION THAT WE STORE WILL NOT BE SOLD OR USED FOR ANY PURPOSES OTHER THAN ENSURING THE BEST SERVICE POSSIBLE. YOU HAVE THE RIGHT TO REVIEW YOUR INFORMATION ON FILE AT ANY TIME.
ALL CUSTOMERS PAYING BY CARD ARE SUBJECT TO VALIDATION CHECKS. CHARLOTTE LEBECK RESERVES THE RIGHT TO DELAY ANY ORDER IF FRAUD IS SUSPECTED. FOR SECURITY REASONS, WE DO NOT STORE ANY PAYMENT INFORMATION IN OUR DATABASE.